Privacy Policy
This data protection declaration extends to the collection and use of personal data
This Privacy Policy outlines the collection and use of personal data. Your personal data may be collected when you view our website, when you send a request or booking via our website or when you use other services such as buying a voucher or subscribing to our newsletter. To help you understand our data protection guidelines, we are happy to provide you with the following information that serves as an outline of the types of data that we collect, how they are being processed and why we collect them. Please be assured that the protection of your personal data is our utmost priority.
How do we collect, record and process your personal data?
The collection of personal data enables us to provide you with information, customized offers based on your interests and the best service possible. To be able to do this, we may ask for your personal data that can help us to compile a personalized offer and if you so wish a booking confirmation; we will then add your data to our system. We only collect data that we need to carry out an order or fulfil the precontractual offer. Furthermore, your data helps us to provide you with personalized exclusive offers according to your interests and to keep you updated about news for your future holiday. Of course, you can notify us at any time, easily and free of charge, if you do not want to receive any more product offers, news and special promotions. We will keep your data as long as it is necessary in relation to the purposes for which they are collected, and as long as we assume that you have no legitimate interest in any further notice or have not withdrawn your consent or objected to the data storage.
What types of data are collected?
If you want to receive an offer, book a holiday, buy a voucher or subscribe to our newsletter, we will only collect and process data that are necessary for the purposes of the agreement or the precontractual information. These could be: first name, family name, post address, telephone number, e-mail address. We may also ask you for more personal information to find out what kind of holiday offers you could be interested in; however, this information is not necessary to book a holiday and you do not have to disclose it.
What rights do you have regarding the handling of your data?
You have the right to rectify your personal data: should you notice in our communication that we recorded false or incomplete data, please notify us and send us the correct data. You have the right of access, the right to rectification, to restriction of processing, to data portability and to object. Please notify us by e-mail or telephone if you want to exercise your rights. Please note that we are obligated to request a copy of your identification document to ensure that your request is legitimate.
Will we transfer your personal data, and if yes, to whom and why?
We hereby attest that we will not sell or otherwise transmit any personal data of our guests to third parties for marketing or other purposes. We do however work with third parties to ensure that you receive our product offers, our company information, reservations and/or orders. Third parties who exercise these services on our behalf are for example print shops and lettershops that ensure that the communication you wish to receive will reach you, as well as newsletter senders and contractors that entered a data processing agreement with us and must prove their high level of data protection. Placing links to other external websites on our hotel website does not encompass the transfer of personal data but only serves for the provision of further information. We do not accept responsibility for the content of other external websites. These may include links to sport partners, local recreational facilities, mountain railway companies, etc. Our guests may decide for themselves whether to click on the links or not. We are also happy to provide you with further information via telephone or e-mail.
Information security and data protection
We apply technical measures to enhance information security in data protection and to protect your data from loss, theft, unauthorized access, transfer and erasure. Where credit card data are entered, we make sure that SSL encryption is used. This ensures the protection of your personal credit card details when paying online.
Personal data for job applications sent by e-mail or online application form
We are happy that many job applicants send us their application documents by e-mail. We record the personal data of job applicants for the purpose of the recruitment process and the search for employees as well as to document the interest in an advertised position or a position that may be advertised in the future. We store the personal data of job applicants for 7 (seven) months.
Video and image data
If video recordings are made in the public areas of the hotel, we will set up appropriate signs to inform you about it. Video recordings will be stored for 72 hours and checked only by authorized personnel. Photo shootings: if photo shootings take place at our hotel, we will communicate this through the usual communication channels of our hotel. We will not put photos of guests on our website or social media channels without their explicit consent.
Use of cookies
Use of Google Analytics, Google Conversion Tracking and Google Remarketing
Use of Checkeffect
Deactivation of Google Advertising
Use of Google Maps
Microsoft Ads (Bing Ads)
We use the tracking functions of ‘Bing Ads’ from Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, hereinafter referred to as ‘Microsoft’) on our website. Microsoft’ stores a cookie on the user's device in order to measure the reach of our adverts and to enable the success of an advert to be attributed to it. The online advertising service ‘Microsoft Ads’ uses technologies such as ‘cookies’, ‘tracking pixels’ and ‘device fingerprinting’ to display adverts that are relevant to users and to improve reports on the effectiveness of campaigns. Information stored on users' end devices is also processed in the process. With the help of ‘Microsoft Ads’, users can be shown interest-based adverts in relation to search results in search engines from ‘Bing’ and ‘Yahoo’. The adverts may also relate to products and services that users have already viewed on our website. For this purpose, the interaction of users on our website is analysed beforehand, e.g. which offers users are interested in, in order to be able to display targeted advertising to users on other pages even after they have visited our website. When users visit our website, ‘Microsoft Ads’ stores a ‘cookie’ on the user's end device. With the help of ‘cookies’ and ‘tracking pixels’, ‘Microsoft’ processes the information generated by the users' end devices about the use of our website and interactions with our website as well as access data, in particular the IP address, browser information, the previously visited website and the date and time of the server request, across all end devices for the purpose of displaying and analysing personalised advertisements. For this purpose, it can also be determined whether different end devices belong to you or your household. In addition, the online advertising service ‘Microsoft Ads’ enables us to measure the reach of our adverts and to allocate the success of an advert. For this purpose, ‘ad server cookies’ are used, which can be used to measure certain parameters for measuring reach, such as the display of adverts, duration of viewing or clicks by users. Your data is processed on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR. Microsoft also processes some of the data in the USA. There is no adequacy decision by the EU Commission for a data transfer to the USA; the legal basis for the transfer to the USA is your consent in accordance with Art. 49 para. 1 sentence 1 lit. a) GDPR. The storage period of the information in the Microsoft Ads cookies is twelve months. Further information on data protection and the storage period in the context of Microsoft Ads can be found at: https://privacy.microsoft.com/de-de/privacystatement
